FAQ
About GPSR
What is GPSR?
The General Product Safety Regulation (EU) 2023/988. It requires products sold on the EU market to be safe and to carry identifying and safety information, such as manufacturer details, an EU responsible person, and warnings.
Who needs this?
Any business selling consumer products to customers in the EU, including non-EU businesses selling into the EU.
Is this legal advice?
No. The app is a tool for storing and displaying the information you provide. You are responsible for the accuracy and completeness of that information.
About the app
How do I add compliance information to a product?
Open Manage Products, choose the product, select at least a manufacturer and fill in the form. See Product Compliance Data.
Why does a product still say “Not set”?
A product counts as having GPSR data once a manufacturer is assigned. Warnings or CE marking alone are not enough. See Product Compliance Data.
Can I edit many products at once?
Yes. Bulk editing is part of Basic and Pro. See Bulk Editing. You can also assign entities automatically with Automated Rules.
Where is my data stored?
In metafields and metaobjects of your own Shopify store, owned by the app.
How often should I update compliance information?
Whenever your product, its manufacturing or the regulations change. It is good practice to review it regularly. The dashboard’s GPSR Data Overview shows how many products still have no data.
In which languages can shoppers see the information?
Warnings, hazard texts and custom boxes can be translated into all EU languages. Shoppers see the language they browse your store in, or the default text if there is no translation. Only languages published in your Shopify store are shown. See Safety Warnings & Hazards.
My theme doesn’t support app blocks. What can I do?
The widget needs an Online Store 2.0 theme that supports app blocks. Switch to one, for example a free Shopify theme. See Troubleshooting.
Can I hide the widget for visitors outside the EU?
Yes, on the Pro plan. See Settings.
Can I show only the manufacturer, for example?
Yes. Use the single-purpose blocks. See Widget Setup.
Plans
What does the Free plan include?
All compliance data fields, the widget, all EU languages for the widget, and the guarantee features. See Plans & Features.
How do I change or cancel my plan?
Settings > Switch Plans, or manage subscriptions in your Shopify admin. If you cancel, you keep the paid features until the end of the period you already paid for. See Plans & Features.
Guarantee & GARAN
Do I have to use the GARAN label?
No. It is optional and only for products with a qualifying producer guarantee. See GARAN Labels.
Can I hide the notice for some products?
Yes, with exclusion rules or per product. See Legal Guarantee Notice.
Support
How do I contact support?
Write to gpsrcompliancemanager@gmail.com with your store address and, if possible, a screenshot. In the app, Documentation > Contact Support Team opens an e-mail to the same team. Many problems are answered in Troubleshooting.
